Unlimited visits · one fee per site
Real diners. Every night.
Local people eat at your sites, answer on WhatsApp, and you read their review the same evening.
Mill Street
- Food
- 6
- Service
- 9
Flagged
Chips came out cold, but the bar staff were brilliant.
Example review. Names and times are made up.
One visit, start to finish
14:02 Booked
A local mystery diner books a slot at your site in the Tipps app.
-
19:40 Visit
They eat and pay like any customer. Your team doesn't know.
20:30 Answers
Straight after, they answer your questions on WhatsApp, with photos.
Mill Street
- Food
- 6
- Service
- 9
Reviewed
21:05 Review in
The review reaches you that evening: scores, comments and photos.
Example times.
Why WhatsApp?
Nobody notices.
A customer on their phone is the most normal thing in a restaurant.
Photos that blend in.
Everyone photographs their food. A diner's photos look like anybody's.
Answers while fresh.
During the visit and straight after, so nothing is forgotten.
Not twice a year. Every week.
One fee per site covers as many visits as you want. You see a steady stream from real customers, not a snapshot from an inspector.
Z report · week 42
| Site | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|---|
| Mill Street | 8 | · | 9 | · | 6 | · | · |
| Canal Side | · | 9 | · | 8 | 8 | · | · |
| High Street | 7 | · | 8 | 7 | · | · | · |
Example week. Names and scores are made up.
Your week, your questions
We plan the visits around your week
Tell us when you want to hear about: Friday nights, Sunday lunch, the late shift. We set up the visits for each site, every week, every other week or every month, and change them when you need to.
Mill Street
- Fri dinner
- 18:00–21:00
- Sat lunch
- 12:00–15:00
- Sun lunch
- 12:00–15:00
Visits a week3
Example. Your days, your times.
Change your questions yourself
Add, change or drop a question in your Tipps account, any time: scores, choices, their own words, photos, and follow-ups that depend on the answer. A change waits as a draft until you publish it, and you can try it on WhatsApp first. Old reviews keep the question as it was asked.
Your questions
- Welcome at the door
- 0–10
- Food temperature
- 0–10
- Photo of your main
- Photo
- Would you come back?
- Yes / No
Published
Example. Your questions, your words.
Real people, not inspectors
Our mystery diners are local people who love eating out. Nurses, teachers, students, lawyers, parents. Not bloggers, not influencers.
Honest. They eat where they would anyway, and tell you how it really was.
Checked, every visit
- Proof they were there. Ask for a photo of the door, the food or the receipt.
- On time or not at all. A visit not made in its booked time is cancelled and offered to someone else.
- Not the same faces. We limit how often one diner can visit a site, or your whole group.
- Banned means banned. Don't want someone back? They can't book your sites again.
- Your team never knows. Your site managers never see a visit coming.
- Checked before paid. We check each visit before the diner is paid back. One that doesn't hold up is not paid, and comes out of your reports.
Mill Street
- Receipt
- Missing
- Photos
- 0 of 2
Void
Example. Not paid, not in your reports.
Every review, the evening it happens
As it happens. Each review by email the moment the diner finishes, so a problem gets fixed that night.
End of day and end of week. Every review together, for the people who want the round-up.
The right people. Each person gets their own sites, and picks the emails they want: as it happens, end of day, end of week.
Photos and short videos come with each review, kept for you to look back on.
Mill Street
- Welcome at the door
- 9
- Food temperature
- 4
- Staff knowledge
- 9
- Toilets clean
- Yes
Score77%
Flagged
Example. Your questions, your scores.
Report packs
A PDF for a week, a month or a quarter. See what is getting better, and which questions keep scoring low.
Report pack
- Every visit in full
- Yes
- Photos from the visits
- Yes
- Score by question
- Yes
- Score by week and month
- Yes
- Net Promoter Score
- Yes
What's in every pack.
Plus: ad-hoc surveys
A QR code on the table. Any customer can scan it and tell you how it went, and it lands on the same board.
- 1 They scan the code on the table, menu or receipt.
- 2 They answer a few questions on WhatsApp. No app, no form.
- 3 It counts like any review, in your end-of-day and end-of-week reports.
Unhappy customers tell you first, not the internet, and happy ones can be pointed to your Google reviews.
Ad-hoc survey plansAlready on the board
“Tipps has managed to develop a solution that is not just easy for its user but also interactive and simple … far better and way more accommodating than other mystery dining companies.”
“The Mystery dining feedback that Tipps provide is essential for upholding our standards at Notes.”
Everything on the bill
Every site's plan comes with all of it. The price is highly competitive: tell us how many sites you have and we'll send you a quote.
The bill
Visits
- Visits
- As many as you like
- Real local diners
- Included
- Visit plans per site
- Weekly to monthly
- Your days and times
- Included
- Spend cap per visit
- You set it
Trust
- Photo and receipt proof
- Included
- Visits only in their booked time
- Included
- Limits on repeat diners
- Site or group
- Bans
- One site or all
- Bad reviews thrown out
- Not paid, not reported
- Paybacks checked first
- Included
- Hidden from your site teams
- Included
Your questions
- Change them yourself
- Any time
- Drafts and versions
- Included
- Test it on WhatsApp first
- Included
- Scores, choices, words, NPS
- Included
- Follow-up questions
- Included
- Hide a question at one site
- Included
Reports
- Each review as it happens
- Email and PDF
- End of day
- 22:00
- End of week
- Included
- Each person picks their emails
- Included
- Report packs
- Week, month, quarter
- Dashboard
- Score, NPS, trends
- Reviews with photos
- Included
- CSV export
- Included
Ask us
Book a demo callYour team
- Many sites, brands and groups
- Included
- Team accounts
- Included
- Who sees which site
- You choose
- One invoice a month
- Included
Extras
- Ad-hoc surveys by QR code
- Add on
- Ask for a Google review
- Included
- All on WhatsApp
- No app
PriceHighly competitive